My InfoNon-unionized contractual staff in a management position [Policy 47 - NM/NMR]

Basic dental insurance


The Basic Dental Insurance Plan reimburses 80% of the cost of eligible dental procedures.

Examples of dental procedures that qualify for reimbursement:

  • Check-ups (every nine months) and complete oral examinations
  • Extractions and root canals
  • Some X-rays
  • Preventive treatments

Reimbursement is based on the cost of services as set out by the Ontario Dental Association suggested fee guide in effect for the year of treatment.

The University pays 100% of the premiums.


You are eligible if you are:

You can select either individual or family coverage. Family coverage includes your eligible Spouse and/or Dependent child.


The University pays the full cost of basic coverage. Monthly premiums are:
  • Individual coverage: $34.27
  • Family coverage: $103.53
  • The above premiums do not include applicable Retail Sales Tax (RST) based on the province of residence (in ON, QC, and MB).

Basic services

The Basic Dental Insurance Plan reimburses 80% of the following eligible expenses with no maximum.

Reimbursement is based on the Ontario Dental Association Fee Guide for General Practitioners for the year of treatment, and on the least expensive treatment that will yield professionally adequate results.

  • Complete oral examinations (once every 36 months), recall examinations ( once every nine months ), and emergency examinations and treatments,
  • Bitewing x-rays ( once every nine months ), and full-mouth x-rays (once every 36 months),
  • Routine diagnostic and laboratory procedures,
  • Preventive treatments including: cleaning, discing, scaling, polishing, and topical application of fluoride (once every nine months for each treatment listed),
  • Oral hygiene instruction (once in any one calendar year),
  • Space maintainers and habit-breaking appliances,
  • Consultations required by the attending dentist,
  • Dental surgery including: general anaesthesia, related diagnostic x-rays, and laboratory procedures,
  • Endodontic services (root canal therapy),
  • Periodontic services (treatment of gums and bones supporting the teeth),
  • Retentive pins and amalgam, silicate, acrylic, or composite fillings, including tooth-coloured restorations on permanent anterior teeth only, and
  • Denture repairs, relining or rebasing (once every 36 months).

Insurance forms

Initiate a claim or update coverage

To initiate a claim or modify your policy, log into the Canada Life Secure Site - You will then need the following information:

  • Your contract number, which is 177714
  • Your certificate number, which is your 9 digit uOttawa employee number, and
  • Your password (if you do not have a password, you must first sign up online)

Help lines

You can contact Canada Life:
  • Via the Canada Life website or
  • By phoning the Canada Life customer service hotline at 1-833-794-0225

If you encounter any problems or issues, contact Human Resources at or 613-562-5832